Privacy Policy

Effective Date: 27/08/2025
Company Name: Zicbot

Zicbot (“we,” “our,” “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our AI-powered restaurant assistant (“the Service”). By accessing or using Zicbot, you agree to the terms outlined in this policy.

1. Information We Collect When you use Zicbot, we may collect the following types of information:

a. Customer Information (Restaurant Guests)

• Name (if provided during ordering)
• Contact details such as phone number or email (if provided for confirmations, receipts, or reservations)
• Order details (items, preferences, notes)
• Payment details (processed securely through integrated third-party payment providers; we do not store full card information)

b. Restaurant Information

• Business name, contact details, and menu data
• Settings and preferences configured for the AI agent
• Usage data (order volume, transaction records, performance analytics)

c. Technical Information

• Device type, browser, and operating system
• IP address and general location data
• Chat interactions (stored to improve accuracy, resolve issues, and train AI responses)

2. How We Use Information

We use the collected data to:

• Process customer orders and facilitate secure payments
• Provide real-time customer support and responses through AI chat
• Improve service accuracy, speed, and customer satisfaction
• Help restaurants manage efficiency and costs
• Send order confirmations, receipts, or relevant updates
• Maintain security and prevent fraudulent activity
• Analyze usage trends to enhance the platform

3. Payment Processing

Zicbot integrates with trusted third-party payment gateways. While customers may enter payment details through our interface, we do not store or retain full payment card data. All transactions are encrypted and processed securely.

4. Data Sharing & Disclosure

We do not sell your personal information. However, we may share data in the following cases:

• With the restaurant where you are placing an order (order and payment details)
• With trusted third-party service providers (e.g., payment processors, hosting platforms)
• To comply with legal obligations or protect against fraud and misuse
• In case of a business transfer such as a merger, acquisition, or sale of assets

5. Data Retention

We retain customer and restaurant data only as long as necessary to provide services, comply with legal obligations, resolve disputes, and improve AI performance. Chat records may be anonymized for training purposes.

6. Security

We use industry-standard encryption, secure servers, and restricted access controls to protect your information. While no system is 100% secure, we continuously monitor and update our safeguards.

7. Your Rights

Depending on your location, you may have rights to:

• Access the personal data we hold about you
• Request corrections or updates
• Request deletion of your data
• Opt out of marketing communications
• Restrict or object to certain processing activities

To exercise these rights, contact us at [Insert Contact Email].

8. Children’s Privacy

Zicbot is not intended for individuals under the age of 13 (or the minimum legal age in your region). We do not knowingly collect personal data from children.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted here with a revised “Effective Date.” Significant changes may also be communicated directly.

10. Contact Us

For questions or concerns about this Privacy Policy or how we handle data, please contact us:

Zicbot
Email: Zicbot Email